Know the Dealer

• How long has the dealer been in business?

Most independent VersaTube® dealers have been in the steel building business for several years. And they know what they’re doing because we have qualified them before allowing them to represent our product line. In a very few instances, our dealers are new entrepreneurs. Much of our competitors will bring on a new dealer with little or no experience in the building business and most have inadequate product training.

• Does the dealer really know the product?

Ask the dealer specific details about the product that they are selling. VersaTube® dealers have been trained and have the information you need at their fingertips. If they don’t have it, they can certainly get it from us! You should expect anyone you’re purchasing a building from to know the details. Ask them:

­ What kind of snow and wind loads will this structure handle?
­ What types of anchors are used/supplied with the building and how many?
­ What are the advantages of buying a structure with a vertical roof?
­ Have your customers had any product issues in the past and if so, what were they?

• Can the dealer provide local references from customers?

Ask the dealer to provide you with references from several customers, complete with name and phone number. If the dealer solidly stands behind his work and is dedicated to complete customer service, those customers won’t mind a phone call from you to inquire about their building. Ask the customer what their experience was with both the dealer and the product. If possible, go out and look at the customer’s installation. It’s in your best interest to look for and ask:

­ How is the quality of the product?
­ Were you satisfied with the installation of the structure?
­ Did you get everything that you paid for?
­ Is there any rust in the joints in the framing?
­ Is there any white rust on the framing?